Refund/Returns Policy

Refund/Returns Policy for Benison Christopher

At Benison Christopher, we strive to provide the highest quality products and services. If you are not satisfied with your purchase, we’re here to help. This Refund/Returns Policy outlines the terms and conditions for refunds and returns for products or services purchased from https://benisonchristopher.com(the "Website").

1. Returns Eligibility

We accept returns under the following conditions:

• The item must be unused, in its original condition, and with all original packaging intact.
• The return request must be initiated within 7 days of receiving the item.
• Certain items may be non-returnable, such as:
• Custom-made or personalized items.
• Perishable goods or digital downloads.
• Items marked as "final sale."

2. Refund Eligibility

Refunds are issued under the following conditions:

• A return request is approved, and the item is received in acceptable condition.
• A service was not delivered as described or encountered technical issues preventing use.

Refunds will not be granted for:

• Items damaged due to misuse, negligence, or accidents.
• Change of mind beyond the specified return period.

3. Refund Process

To request a refund:

1.   Contact Us: Email us at [Insert Email Address] or use the contact form on the Website, providing your order number and reason for the return/refund request.

2.   Approval: We will review your request and notify you of its approval or rejection within 3–5 business days.

3.   Return the Item: If approved, you may be required to return the item to the provided address. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

4.   Refund Issuance: Once the item is received and inspected, we will issue a refund to your original payment method. Refunds typically take 5–10 business days to process, depending on your bank or payment provider.

4. Exchanges

We offer exchanges for defective or damaged items, subject to availability. Please contact us within 14 days of receiving your order to initiate an exchange.

5. Non-Returnable/Non-Refundable Items

The following are non-returnable and non-refundable unless required by law:

• Gift cards.
• Downloadable software or digital products.
• Items purchased on clearance or "final sale."
• Subscriptions after the first use or renewal.

6. Cancellations

Orders:

• Orders can be canceled within 24 hours of purchase if the item has not been shipped or the service has not commenced.
• For digital products or services, cancellations must occur before the product is downloaded or service is delivered.

Subscriptions:

• You may cancel a subscription at any time. However, cancellations will only take effect at the end of the current billing cycle unless otherwise stated.

7. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
• If a refund is granted, the original shipping cost is typically non-refundable unless otherwise specified.

8. Contact Information

For refunds, returns, or any related inquiries, contact us: info@benisonchristopher.com. We are committed to providing exceptional customer service. If you have concerns, we encourage you to reach out so we can assist you promptly.